Patient Guide

 
What To Expect On Your Visit

Thank you for choosing National Dental Centre Singapore (NDCS) for your dental care.

This section is intended to help you prepare for your visit. 
Here, you can find out:

• How Do I View Or Change My Appointment What Payment Modes Can I Use?
What to Bring Follow-up Appointment
Your Child’s First Visit To the Dentist Medication             
Your First Visit to Geriatric Special Care Dentistry Clinic (GSDC) X-Rays
On Your Arrival How to Get Here     
Registration
Which Doctor Will I See?
Consultation Fee  

 

Before Your Visit

How Do I View Or Change My Appointment?

View or change your appointment online by clicking here, or use the Health Buddy mobile app

  • These options offer you convenient access to information about your appointments any time of the day.
  • You can view all your SOC appointments across SingHealth Institutions at one go.
  •  

    If you need to change or cancel your appointment, please do so at least three working days before the scheduled appointment. This will help another patient waiting for medical attention to get an earlier appointment.

      

     If you need assistance, please contact our Call Centre at:

     
     

    What to Bring

    Please bring the following documents on the day of your appointment at our specialist clinic:

    • NRIC or Birth Certificate (If you are under 15) or Passport and Employment Pass/Work Permit or P, Q, R pass (if you are a foreigner) 
    • Civil Service Card/ Public Service Card (for civil servants only)
    • Referral letter from your polyclinic/private doctor
    • Medications (if any)
    • X-ray, scans (if any)
     NOTE:
    If you have not been to the clinic for the last 12 months, you will be registered as a "New Patient" and a "First Consultation" Fee will be levied. 
    Your Child’s First Visit To the Dentist
    Click here for more information if preparing your child’s first visit to the dentist.
    Your First Visit to Geriatric Special Care Dentistry Clinic (GSDC)
    Click here for more information on your first visit to GSDC.

    On Your Arrival
    Please be punctual for your appointment. If you are late for your appointment, your session may be for a shorter duration, postponed or rescheduled. We seek your kind understanding in this matter, as there will be other patients scheduled after your appointment.  

    Registration
    For new patients, please proceed to the registration counter at the clinic. For repeat patients, please use the self-registration kiosk. Upon registration, you will receive a queue number and treatment room number. Please take a seat and wait for your number to be flashed on the queue system display before proceeding to the treatment room. Please note that queue number may not be called in sequence.

    Your doctor will make every effort to begin your consultation as promptly as possible.
    Occasionally, there could be situations where you may have a longer wait as your doctor attends to an emergency case or is called for an ad hoc cross-disciplinary consultation. We thank you for your patience and understanding when this happens.


    Which Doctor Will I See?
    NDCS is a tertiary healthcare provider and also serves as a training centre for future specialists. Unless you request for a particular dentist by name, you may be seen by one of our residents-in-training, under the supervision of a specialist. Residents are qualified dentists who are training for further specialisation. Patients who choose their attending dentist will be registered as private patients, and will not entitled to government subsidies where applicable.

    Consultation Fee 
    Please click here for more information on consultation fees and charges

    What Payment Modes Can I Use?
    Please click here for information on payment options

    Follow-up Appointment
    After the session with your dentist, our staff will arrange for a follow-up appointment that best meets your care needs and in accordance with your doctor's instructions. The date and time of the next appointment will be indicated on your appointment card. Do remember to bring this card with you at the next visit.

    You will also receive an SMS reminder 3 days before your appointment date. Please reply accordingly.

    If you cannot make it for the appointment, please follow the instructions in the SMS or appointment card, to let us know as soon as possible, so that another patient can benefit from earlier treatment.


    Medication
    Please proceed to pharmacy located at level 2 to have your prescription filled. Payment for medication should be made at the pharmacy.

    X-Rays
    Original x-rays files, in digital or film format, are retained by NDCS for record-keeping purposes. The fees levied for x-rays include diagnostic interpretation of the result. Copies are available for a fee. If you require a copy, please check with our staff at Tel: 6324 8846 or 6324 8847 for details. 

    How to Get Here
    Please click here for location details and directions to NDCS

     


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